Terms

1. General terms and conditions

Thank you for visiting alpaka-shop.com. Use of this site and ordering of products through this site are subject to the following terms and other applicable law. If you do not agree to these terms of use, please refrain from using our site. We reserve the right to change these terms from time to time at our sole discretion and without notice. All matters relating to this website are governed by the laws of the Republic of Estonia.

2. Company info

This website is owned and operated by Decoreter OÜ (LLC). The mailing address is Tatari 64, Tallinn 10134 Estonia, European Union. Our company is registered in Estonia under registration number 11447750. Our registered VAT number is EE101245450. We hold the rights of any contents (including but not limited to website name and domain, logos and trademarks, photos) in this website.

3. License and use of site

You should assume everything on our site is copyrighted unless otherwise noted. You are free to use the content of our website only for your own personal, non-commercial purposes provided you do not modify it and provided you retain all copyrights and other proprietary notices contained in the content. The content of our website, whether in whole or in part, may not be sold, reproduced, distributed or otherwise exploited for any commercial purpose without our express written consent.

4. Offer and conclusion

The purchase contract is concluded once we have accepted your order and confirmed the shipping of the goods. In order to make purchases on the website, you must be of legal age (18 years old). 

5. Price and terms of payment

All prices are stated in euros and include standard packing costs, VAT and other price components. We reserve the right to make changes in our pricelist one-sidedly. In the event our product is listed at an incorrect price due to photographical error or typographical error, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

We support the following payment methods: Paypal, credit card. If you wish to pay by bank transfer, please contact us for more information.

6. Delivery

We deliver our products worldwide. Delivery is free of charge for all destinations. The standard delivery is by airmail. In general, the item(s) will be delivered to the address provided by the customer. Yet, in some destinations this is not possible and the item(s) will be delivered to your nearest post office. We will contact you in advance if this is the case.

Delivery times vary for different products. Standard order completion time for stock items is 2-5 days to EU countries, 3-10 days to other countries. Standard order completion time for products made by order is up to 12 weeks to EU, up to 14 weeks to all other destinations.

If an item you are interested in is temporarily out of stock, please enquire and we will notify you of the delay by email and inform you of the anticipated date we expect to ship it. Our website indicates the products' availability and lead times, however this information shall be regarded as having merely indicative and not binding value. We do not hold responsible and do not issue any form of compensation for any delays in the shipping.

Please note that for shipments outside the European Union local customs and import taxes may apply. The customer bears sole responsibility for such duties and sums. The amount of the fee is country-specific, please contact the customs office in the country of destination for more information on applicable duties or taxes.

7. Returns

You have the right to return a product 14 days after receiving it. Please post the item(s) back to us at Decoreter OÜ, Tatari 64, Tallinn 10134, Estonia and contact our company at sales@alpaka.ee beforehand. 

We do not assume responsibility for return shipping costs unless return is a result of quality issue or delivery error on our side. Please keep in mind that due to the nature of the fibre, all our items are unique and may vary slightly in appearance. Although we make every effort to ensure that colours are as close as possible to the actual colours, there may be slight variations due to the colour settings of your screen. 

Any item(s) returned to us must be unused and in their original packaging. In order to ensure you may return the item(s), please open the packing carefully so as not to damage the contents. Do not remove any tags or labels and keep original packaging until you decide to keep the item(s). No returns will be accepted on custom-made products.

Once you have notified us of your wish to return the product we will make a refund as soon as possible or within 30 days of your revocation. However, the refund will not be paid before we have received the item(s) back in our warehouse or we have received documentation proving the item(s) have been shipped. The returned good(s) are your responsibility until they reach our warehouse, so please keep all relevant documentation.

8. Privacy policy

We respect the privacy of our customers. Personal data is only collected when you submit them in the context of your purchase or register for our newsletter. We use the information you provide without your express permission, solely for the purpose of processing the order. We do not forward your personal data to third parties for any other purpose than processing the order. When registering for the newsletter, your e-mail address will be used for advertising purposes: notices of sales, new merchandise and other news. You can unsubscribe at any time by sending us email.

Please note that we use cookies to gather statistics and understand how the customers are using our website. This will help us improve our website presentation and give you a better customer experience. By continuing to browse our website, you accept our use of cookies.

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